FREQUENTLY ASKED QUESTIONS
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Why do we need to sign a waiver now?
Due to New York State insurance requirements, our insurance company now requires any customer who visits our working farm to sign an Inherent Risk Waiver stating you are aware of the risks of coming onto a working farm and that you understand there are risks involved. These risks include, but are not limited to uneven terrain, stones, sticks, vines and /or debris, slippery conditions, etc. We do not make these rules. We are required to follow them to remain in business. A parent or guardian can and will be required to sign for any minor children under the age of 16. We appreciate your understanding.
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Do you take reservations?
No, first come, first served lines move quickly once ticket window opens up…. we cannot guarantee a time…
We run 8 – 9 tractors each night and they run 4-5 minutes apart
Do you have group rates?
No, we offer a WAGON RATE. THIS IS OUR BEST DEAL (only available at ticket window) If you have 2 or 35 people, the wagon rate is one price (see information and hours tab). For example, if our Wagon rate is $875 one would divide that by 35 people, each person would pay $25 each. $875 divided by 40 people would be $21.88 per person. Make sense? This guarantees you a wagon for your group, but not a specific time. Normally, up to 40 people can fit on a wagon, some will be in the middle of the wagon. YOU WILL ALL BE TOGETHER ON ONE WAGON!!! See Information and Hours.
How long does it take?
The entire experience takes approximately 30 to 35 minutes including the Haunted Corn Maze.
Do I still have to wait in line if I won tickets on the radio?
Yes. Guest Passes won on the radio and donation passes must be exchanged for a boarding pass.
How long is the wait?
We are a very popular event in the Rochester area and this year the ONLY Haunted Hayride. THERE WILL BE LONG LINES! Thus, long wait times; especially on Friday and Saturday nights. There are too many variables to be able to give you an exact timeframe; expect to make a night of this.
Can I drop off my kids and wait for them in the barn?
Anyone under 14 years of age must be accompanied by an adult through the entire experience. This means a parent or guardian must pay and ride with your youngsters. VerHulst Nurseries, LLC dba Cobble Creek Farm (Home of the VerHulst Haunted Hayride) is not responsible for the actions of minors while not in the presence of their parent or guardian.
Do you run in the rain?
Yes we do, in a light rain…not a torrential downpour and especially not in thunder & lightening! We reserve the right to cancel at any time.
Is the military discount for just the veteran or the entire family?
As much as we respect the sacrifice of our military families as well, the discount is only for the active military person or a veteran with proper military ID
Is there a kid’s price?
No. It is all the same price. They take up a seat on the wagon and we do not allow children sitting on laps of adults for safety and insurance reasons. We do not even recommend this experience for children 8 years old and younger.
Is there food?
Yes. We have Nancy’s Fried Dough Food Vendor, and our own food concession stand in the barn with snacks and drinks.
Can I bring my baby?
We do not recommend our hayride for anyone under 8 years old. Everyone who rides must be seated at all times. And again, for insurance reasons, we do not allow anyone to sit on the lap of another person or car seats.
How scary is the ride?
It is scary and has a high startle effect in many places. There are two places where you get off and walk amongst the ghouls and goblins. We do not recommend it for people with heart problems, pregnant women, people prone to seizures, (we use strobes and flashing lights) or persons who are prone to high anxiety.
Is the Ride Wheelchair Accessible?
In a way, yes. If the individual can be lifted to a seat on the wagon by a family member or friend, we have a spot to keep wheelchairs until the ride is over. There are two parts of the hayride where customers get off and walk, but any individual can remain on the wagon and forgo these two parts of the ride if necessary.
Can I wear my own costume?
No. No Halloween masks or costumes are allowed at our hayride. No exceptions – for the safety of you and our employees. Not negotiable.
Will I get hit or touched by the ghouls?
You may get touched by a ghoul who is trying to get on or off the wagon to enhance the scare for our guests. If you kick, hit, spit on, etc. any of our staff, you will be escorted off the premises by our Security Staff and the Monroe County Sherriff’s office will be called immediately.
Why do you have rules?
First and foremost, to ensure the safety of you, our other customers and our employees. This is not our first rodeo. Experience has proven such that we are forced to create such rules because we want everyone to have fun safely. Common sense may be just that to you (and we are grateful for that!) But let’s face it, it is a lost art form. As the sign says at our ticket window “You are on a working farm, your common sense is appreciated” The rules are in place to protect everyone.
Why can’t we take pictures?
You can take all the pictures you wish BEFORE you board the wagons. Our actors in the field have acclimated to the dark. If you snap flash photos into the faces of our employees, the light is blinding and serious falls and injury can occur. Also, if you have your phone out and you drop it, we do not stop the ride or allow for you to come back the next day to look for it. A dropped cell phone may not survive the hundreds of tires that roll through our fields on a daily basis. Or, it may not survive the combining of the corn maze in November.
Do you do birthday parties?
No, we do not. We do not have the space to offer birthday parties.
Do you have to get off the wagon and walk back or can you stay on the entire time?
You do not have to get off to ‘walk back’ to the barn. There are two parts you do walk thru, an area where you get off, walk along a haunted grove, then get back on the wagon. You can tell your Wagon Guide that you wish to stay on the wagon and not take part in our walk-thru (but that is a fan favorite for sure!). Then there is the Corn Maze is at the end of the ride. This is also an option for you but is included in the admission fee. You can stay on the wagon if you want to ride back to the barn.
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Why don’t you run on Halloween Night?
The majority of our employees are parents who have responsibilities to their own children and families for trick-or-treating and being at home for visiting trick-or-treaters….as do the majority of our customers. We have tried to be open in the past on Halloween night and we never have enough employees to work…or customers that come out to ride. It is not cost effective to be open on this night. We thank you for understanding.
